I would have strongly preferred if my reMarkable didn't come with a mandatory subscription. It's mandatory because you completely lose warranty service if you ever cancel it. The reason? I had been saving up to afford the device for five years and missed the introduction of their subscription by one. single. month. I'm stuck paying forever because I don't count as a "grandfathered" customer.
What's worse is that their customer service told me I'm eligible for unlimited free service, got me to cancel (and lose my warranty), then backpedaled and told me that I'm not actually eligible and on top of that I just lost my warranty.
I managed to get them to un-cancel it but that entire ordeal is just even fucking worse. I never want to deal with that company again, and will not be recommending their products.
What's worse is that their customer service told me I'm eligible for unlimited free service, got me to cancel (and lose my warranty), then backpedaled and told me that I'm not actually eligible and on top of that I just lost my warranty.
I managed to get them to un-cancel it but that entire ordeal is just even fucking worse. I never want to deal with that company again, and will not be recommending their products.