Every startup with significant bounty programs I've talked to either staff an internal triage team or outsource triage --- but, either way, they are spending extra money on triage. I haven't talked to any that don't do this.
The concerns I've had raised to me about the value of these programs in practice all assume you're already paying extra to triage.
Right but the cost differential between staffing it yourself and paying someone else to do it is substantial. Doing it yourself will cost you 3-5x more than paying someone else who is able to do it at scale.
The concerns I've had raised to me about the value of these programs in practice all assume you're already paying extra to triage.